David is a MAYA Fellow in Human Sciences and a senior designer & researcher. He focuses on assisting MAYA’s clients to improve their practice of human-centered design (HCD) and elevating their level of maturity with respect to designing user experiences. He is a mentor, evangelist, speaker, author, and facilitator; part of MAYA’s strong voice in HCD.
David’s priorities include metrics for continuous improvement as well as usability metrics for efficiency, effectiveness, and satisfaction. He is particularly interested in the positive effects that come from having the fortitude to resist feature creep and the insistence to focus on features that users truly need. David guides research at MAYA regarding new modes of user interaction and information visualization, as well as design practice and high-ROI usability methods.
David believes that information architecture, as depicting a comprehensive understanding of a domain, is a critical foundation for the best user experiences.
David served as director of MAYA’s Human Sciences Group for 10 years before becoming a MAYA Fellow. He came to MAYA from Primavera Systems, Inc., where he was a designer of high-end project management software. He holds a B.S. in applied mathematics and computer science from Carnegie Mellon University, and has taught graduate-level courses at CMU’s Human Computer Interaction Institute (HCII). David is also a Coast Guard licensed Captain and a US Sailing Instructor.