Three Carnegie Mellon University colleagues (a computer scientist, a cognitive psychologist, and an industrial designer) observed growing numbers of people who struggled to use or adapt to technology products. They predicted that the problem would only become worse as technology became more deeply and extensively intertwined with human life.
They formed MAYA in 1989 as a way to extend to commercial and government clients the benefits of research into human centered design and interactions between humans and information. Their prediction proved right. For almost two decades, MAYA has helped clients of all kinds derive value from research and human-centered design.