Abstract: Although usability practitioners are experts at finding usability problems with products, in many cases, they aren’t the ones who actually make the recommended improvements — that responsibility usually falls to the product development team. Consequently, it’s important that practitioners’ recommendations are communicated to the product team in a way that addresses both the product team’s concerns (cost, schedule, and resource constraints) and the users’ concerns (efficiency, effectiveness, and satisfaction). As part of our expert analysis method, we’ve developed guidelines for prioritizing problems that account for both sets of concerns. Our five-step method integrates user research, heuristic evaluation, affinity diagramming, cost-benefit charts, and recommendations into a report that produces a clear and immediately executable plan of attack for the product team.
Published in the Proceedings of the XVth Triennial Congress of the International Ergonomics Association (IEA) 2003
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