Abstract: The HCI community has become increasingly interested in pervasive computing and pervasive technologies. In this paper, we discuss the broader topic of pervasive information environments and our experience with designing pleasurable and meaningful customer interactions with such environments. We argue that to design for complex, multifaceted environments, HCI practitioners must (1) understand the needs of customers and stakeholders; (2) tame the complexity by creating a coherent, manageable model of the situation (an information architecture); and (3) use the IA to inform the design strategy and to validate design decisions and implementation issues.
Published in the Proceedings of the Human Computer Interaction Conference (HCI) 2003, Vol. 2., and awarded “Best Short Paper.”
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